How we handle your personal information

This policy explains what information Hope Together CIC collects, why we collect it, and how we keep it safe.

Who we are

Hope Together Community Interest Company ("Hope Together CIC", "we", "us") is a community interest company based at 5 Brayford Square, London E1 0SG, United Kingdom. We are the data controller for the personal information described in this policy. You can contact us at info@hopetogethercommunityuk.org or on 07494 236793.

What information we collect

Depending on how you interact with us, we may collect your name, contact details, the content of your messages to us, information you share about your circumstances when seeking support, and, for volunteers, information needed for role checks such as references. If you visit our website, your browser may send standard technical information such as your IP address and device type.

Why we use it

We use personal information to respond to enquiries, provide support, manage volunteering, deliver our community work safely, meet legal and safeguarding obligations, and improve how we work. We do not sell personal information to anyone.

Sharing information

We only share personal information outside the organisation with your consent, where it is needed to arrange a referral you have asked for, or where we have a legal or safeguarding duty to share it, for example where someone is at risk of serious harm.

How long we keep it

We keep personal information only for as long as it is needed for the purpose it was collected for, and then delete or anonymise it securely.

Your rights

Under UK data protection law you have rights including to access the information we hold about you, to ask us to correct or delete it, and to object to or restrict how we use it. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO).

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.